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Terms and Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the SC Luxury Hotel website located at https://sc-hotel.com and your engagement with our hotel services, including but not limited to room reservations, dining, leisure facilities, and events. By accessing our Website or booking our services, you agree to comply with these Terms.

2. Services Offered

SC Luxury Hotel provides hospitality and related services, including:

  • Accommodation (rooms and suites)
  • Dining & Restaurants (including Marble Lounge, bar, and other outlets)
  • Gym & Swimming Pool facilities
  • Event spaces and hotel services

Reservations are facilitated via a third-party booking provider linked from our Website. All services are subject to the specific terms provided at the time of booking and in your booking confirmation.

3. Guest Responsibilities

Guests agree to:

  • Provide valid identification and accurate booking information at check-in
  • Comply with hotel policies, Vietnamese laws, and local regulations
  • Respect other guests, hotel staff, and property
  • Ensure timely payment of all charges as agreed
  • Report any damages or incidents immediately to hotel management

4. Intellectual Property

  • Website Content: All content, design, logos, images, and text on the Website are owned by SC Luxury Hotel and protected by copyright laws.
  • Guest Content: Any content (reviews, feedback, or submissions) provided by guests must not infringe third-party rights. By submitting such content, you grant SC Luxury Hotel the right to use it for promotional or operational purposes.

5. Reservations, Payments & Cancellations

Reservations: 

  • All room and service reservations are made via our external booking provider. Bookings are subject to availability and confirmed only once you receive a confirmation.

     

Payments: 

  • Payment methods and requirements vary based on booking platform and rate type
  • Additional charges for services may be settled at check-out
  • Currency accepted as per Vietnamese regulations

     

Cancellations & Refunds: 

By Guest:

  • Cancellation policies vary depending on room type, rate booked, and booking platform
  • Specific cancellation terms will be provided at time of booking
  • No-show charges may apply as specified in booking confirmation

By Hotel:

  • SC Luxury Hotel reserves the right to cancel reservations due to overbooking, maintenance issues, or force majeure events
  • Alternative accommodation assistance will be provided when possible
  • Full refund will be provided for hotel-initiated cancellations

     

6. Facilities & Usage

  • Access to facilities (e.g., gym, pool, dining outlets) is available to registered guests, subject to operating hours and hotel policies.
  • SC Luxury Hotel reserves the right to restrict access to facilities for safety, maintenance, or guest conduct reasons.

7. Confidentiality & Data Protection

We respect your privacy. Personal data collected through the Website or the booking process will be handled in accordance with our Privacy Policy, available on the Website.

8. Limitation of Liability

  • SC Luxury Hotel is not liable for service interruptions caused by events outside our reasonable control (including natural disasters, government restrictions, or third-party vendor delays). 
  • We are not responsible for indirect or consequential losses, such as loss of business, revenue, or enjoyment.
  • Our liability for direct damages shall not exceed the total amount paid for your booking.

9. Governing Law

These Terms are governed by the laws of Vietnam. Any disputes shall be resolved in the courts of Vietnam, unless otherwise required by applicable consumer protection laws.

10. Changes to Terms

SC Luxury Hotel reserves the right to update or modify these Terms at any time. Updated terms will be posted on our Website at https://sc-hotel.com/. Continued use of our Website or services constitutes acceptance of the revised Terms.

11. Contact Information

For any inquiries regarding these Terms, reservations, or hotel services, please contact us via the details provided on the Website’s Contact Us page.

SC Luxury Hotel
Ha Long Bay, Quang Ninh Province, Vietnam
Website: https://sc-hotel.com/
24-Hour Front Desk: Available for guest assistance